What is PowerCTSA®
PowerCTSA® is the international CTSA® Certification Training program offered by IBI in KSA to all young individuals who aspire to start a career in the BPO/ outsourcing industry. This program is conducted in well-equipped Training Centers. After the completion of the Training Program, the trainees take the BCI online CTSA® Certification Examination (BCE). Qualifying students are awarded the CTSA® Certification and the CTSA® Designation.
Critical Objectives of PowerCTSA®
IBI seeks the following outcomes from the PowerCTSA® Certification Training Program:
1. The trainees should be able to qualify and pass the BCI Certification Examination and get BCI Certified.
2. The trainees should develop BPO-requisite knowledge-base and skill sets to work at the entry level in Transaction Processing BPO organizations.
3. The trainees should be able to conduct themselves as responsible global citizens and ethical performance-driven professionals.
4. The trainees are able to get employment offers from BPO companies after getting BCI Certified.
Training Mechanism & Methodology:
Since the target trainees are fresh students with a majority of them in-experienced in BPO, IBI considers it important to follow a mix of training and learning methods and aids to help them develop skills and internalize BPO-critical knowledge. IBI uses the following training instruments and methods across KSA:
1. Instructor/ Trainer-led classroom/ training sessions for learning of concepts and principles related to various BPO industry dimensions.
2. Role Plays and Case Demonstrations to help internalize knowledge and application skills in critical areas.
3. Quizzes and PC-Skills assignments to help refine and polish tasking skills as required in entry level assignments in BPOs.
4. Company visits to BPO organizations and call centers. 5. Internal Tests to ensure continuous learning of students.
Program Plan:
BCI Certification Examination:
2. The Written CTSA® BCE Test Paper carries 75-100 multiple choice- answer type questions with 300 marks on the maximum and is timed for 120-150 minutes
3. The written BCE carries questions based on topics and areas mentioned in the CTSA® CBOK.
4. The weights accorded to different knowledge-areas in the CTSA® Test Paper are as follows:
5. RETEST FACILITY:
5.1 BCI allows FREE reappearance opportunity to registrants/ participants after the First Failure. The registrants/ participants have to apply for the Retest in a prescribed format available with IBI and are bound to follow the examination schedule as fixed by BCI
5.2 If a registrant/ participant fails for the second time (called the Second Failure), (s)he is spun back to the pre-certification training (PCT) stage and (s)he has to undergo the PCT all over again after paying the fee prescribed by IBI at the time of re-registration
CERTIFICATION LIFE:
A CTSA® Certificate is valid for exactly 5 years from the date of its award. Application for re-certification to BCI has to be made at least three months prior to the date of expiry of the Certification. Recertification applicants have to take the CTSA® Refresher Examination and submit a Self-Evaluation Report.
