BPO INSTITUTE

Introduction:

Most of the Saudi companies have outsourced their customer service activities through BPO companies and call centers which offer job vacancies such as call centre associate, customer service executive, BPO executive, representative, online and call centre marketing and telemarketing personnel that required special skills & knowledge to fit in this new industry.

ITC BPO Institute, IBI, introduces the world‐class BPO training and BPO Certifications to the region by being the exclusive Certification Training Provider in Saudi Arabia & GCC countries of BCI – BPO Certification Institute, Inc., the world’s largest BPO certification body from the United States.

Through this partnership, we are making available BCI’s global certification programs to BPO Organizations & Professionals and youths just out of schools and colleges, who need to be qualified and employable to get good jobs.

Services:

IBI offers BPO Professional Competence Certification Programs and Master–Classes for Fresh Associates, Senior Associates, Team Leaders, Operation Managers, Training managers, People Managers, Quality Leaders and Business Leaders.

Qualifications:

A Certification is a proof of proficiency, excellence and competence of an individual or a system given by a Competent Organization. Proficiency in communication and soft skills is a key to business as well as social success in today's environment. The certification programs we offer are including BPO industry & operations , English Language training, soft professional skills development and personality building which are critical factors in preparing the participants to success in their future jobs.

All IBI training programs lead to prestigious BCI certifications as followed.

1. World class Agent-level talent development and certification programs for fresh BPO talents
	• Certified Customer Interaction Professional Fresh Associates (Agents in Voice category)
	• Certified Business Process Associate Fresh Associates (Non‐Voice; Transaction Processing)
	• Certified Financial Process Associate Fresh Associates (Non‐Voice), Finance & Accounting)
	• Certified Technical‐Support Process Associate Fresh Associates (Voice/ Non‐Voice; Tech‐support)

2. World class BPO Skills Development and Certification programs for young University students in campuses.

3. World class BPO Skills Development and Certification programs for professionals already working in BPOs.
	Senior Agents and Associates
	Senior Associates (Transaction processing)
	Senior Associates (Non-Voice), Finance & Accounting)
	Senior Associates (Voice/Non-Voice; Tech‐support)
	Team Leaders
	Operations Managers
	Training Managers
	HR/ People Managers
	Quality Managers
	Senior Quality Professionals
	Senior HR Professionals
	Senior Operations Professionals

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